Microsoft Windows 32 or 64 bits (XP, Vista or Seven)
Processor: Pentium IV 2.5 Ghz or AMD equivalent
2 Go RAM
Graphic parameters: Graphic card compatible with Pixel Shaders 3.0 (512 Mo VRAM)
Sound : Compatible with DirectX 9.0c
Apple Mac OS
Only on Firefox in 32-bits mode.
To set Firefox to always run in 32 bit mode, open up Finder and go to the Applications folder. Control-click the Firefox app and click "Get Info", then select the "Open in 32-bit mode" option.
The game stops reacting (freezes): Refresh the page by pressing F5.
If you encounter some problems with 3DVIA player installation, check your administrator rights. A more detailed information on http://www.3dvia.com/software/3dvia-player/troubleshooting/.
The download bar is not responding: If you use browser Internet Explorer with a proxy, check that in Tools/Internet options/Advanced HTTP 1.1 connection is selected. If you do not manage to solve the problem, reload the page.
The experience is too slow: Your computer may be too old, check whether it matches the required configuration. You can also change the display settings or play in window mode.
When the experience starts, the cursor of my mouse disappears: Just click in the game window and the cursor of the mouse will reappear.